Frequently Asked Questions
For further assistance, visit www.payandgo.help or email us at custcare@btipayments.ph. Our team is happy to help.
Mon, 22 Jun, 2026 at 8:55 AM
Wallet Inactivity & Maintenance Fee Para manatiling active ang iyong Pay&Go Wallet, narito ang mga dapat mong malaman tungkol sa wallet inactivity ...
Wed, 15 Jul, 2026 at 11:44 AM
Our machine can only accept 20, 50, 100, 500 and 1,000 Philippine peso bills. Please make sure that your bills are in good condition. Our bill acceptor...
Mon, 22 Jun, 2026 at 9:10 AM
Do we have service fees? Yes, and No. It depends on which partner merchant service you would like to avail of. For E-Money - Pay & Go does not ded...
Wed, 25 Nov, 2020 at 4:29 PM
1. If you have any questions or need assistance, feel free to reach out to us! You can file a report at payandgo.help or by email at custcare@btipayments.p...
Mon, 22 Jun, 2026 at 8:52 AM