FAQ

How to use MySukli?
What if I did not get a One-Time-Pin (OTP)?  Check out this article about generating a One-Time-Pin from the kiosk.   If this is not the first time th...
Fri, 27 Aug, 2021 at 2:23 PM
How to get a One-Time-Pin (OTP) for MySukli?
Didn't get a One-Time-PIn? No, worries! You can easily generate an OTP from any Pay & Go kiosk!  After resetting, you may do these steps to use ...
Fri, 27 Aug, 2021 at 3:09 PM
What do i do if my transaction has failed?
First of all, we would like to assure you that your money is safe! Any failed transactions are immediately placed in your MySukli account.  Here are ste...
Wed, 25 Nov, 2020 at 4:30 PM
Why won't the machine accept my bills?
Our machine can only accept 20, 50, 100, 500 and 1,000 Philippine peso bills.  Please make sure that your bills are in good condition. Our bill acceptor...
Wed, 20 May, 2020 at 2:43 PM
Do we have service fees?
Do we have service fees? Yes, and No. It depends on which partner merchant service you would like to avail of.  For E-Money - Pay & Go does not ded...
Wed, 25 Nov, 2020 at 4:29 PM